Refund policy

Once your order is placed it cannot be cancelled. There is a 10% fee on all refunds to cover merchant fees . If you receive your hair and decide that you want to return it for any reason you have 72 hours to do so. Once 72 hours have passed after receiving your order we will not be able to give you a refund .( THE HAIR MUST BE IN THE ORIGINAL CONDITION THAT IT WAS IN WHEN IT WAS SENT OUT ) YOUR REFUND WILL BE DENIED IF THE HAIR IS NOT IN ITS ORIGINAL STATE. WE DO NOT GIVE REFUNDS ON HAIR THAT HAS ALREADY BEEN INSTALLED) Important Hair care tips are given to all customers . Its the customers responsibility to follow the hair care tips & take care of their hair. The ties on the hair cannot be cut off.(NO REFUNDS ARE ALLOWED ON CLIP INS, TAPE INS, OR WIGS )

You can always contact us for any return question at  support@heraurahair.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@heraurahair.com